Client Testimonial:
"Thank you for another service provided!"
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Client Feedback/Testimonials
At Medici Capital we are constantly seeking to improve our service to our clients. As part of this commitment we seek regular and documented feedback from our clients, including bankers (both from credit and customer relationship bankers), professional practitioners and accountants & advisors. The results of recent surveys are presented below.
2008 FEEDBACK RESULTS
Service Rating:
| Excellent | Great | Average | Poor | |
|---|---|---|---|---|
| Courtesy & friendliness | 86% | 14% | 0% | 0% |
| Professional presentation & conduct | 71% | 29% | 0% | 0% |
| Knowledge | 43% | 57% | 0% | 0% |
| Ability to assist | 43% | 57% | 0% | 0% |
| Prompt response to your needs | 71% | 29% | 0% | 0% |
| Fast, efficient & reliable service | 57% | 43% | 0% | 0% |
| Quality of service | 57% | 43% | 0% | 0% |
as at 25 June 2008
Met Expectations:
| Yes | No | No Response | |
|---|---|---|---|
| Service provided | 100% | 0% | 0% |
| Timely delivery | 100% | 0% | 0% |
| Value for money | 100% | 0% | 0% |
| Relevance | 86% | 14% | 0% |
as at 25 June 2008
Returning Clientele:
Would you use this service again?
- Yes: 100%
- No: 0%
- No Response: 0%
Recommend Medici Capital:
Would you recommend this service?
- Yes: 100%
- No: 0%
- No Response: 0%
2007 FEEDBACK RESULTS
Service Rating:
| Excellent | Great | Average | Poor | |
|---|---|---|---|---|
| Courtesy & friendliness | 78% | 22% | 0% | 0% |
| Professional presentation & conduct | 74% | 26% | 0% | 0% |
| Knowledge | 66% | 33% | 0% | 0% |
| Ability to assist | 56% | 41% | 0% | 0% |
| Prompt response to your needs | 63% | 26% | 11% | 0% |
| Fast, efficient & reliable service | 59% | 33% | 7% | 0% |
| Quality of service | 59% | 33% | 4% | 0% |
as at 25 June 2008
Met Expectations:
| Yes | No | No Response | |
|---|---|---|---|
| Service provided | 96% | 4% | 0% |
| Timely delivery | 89% | 11% | 0% |
| Value for money | 74% | 4% | 19% |
| Relevance | 93% | 0% | 7% |
as at 25 June 2008
Returning Clientele:
Would you use this service again?
- Yes: 100%
- No: 0%
- No Response: 0%
Recommend Medici Capital:
Would you recommend this service?
- Yes: 93%
- No: 0%
- No Response: 7%
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